Return & Refund Policy

1. Subscription payments are non-refundable

Techi Commerce is a software subscription. Plan and subscription fees, once paid, are non-refundable, including for partial billing periods and for periods where the Service was available but not used. You can cancel at any time from your account; your plan then stays active until the end of the period you have already paid for and is not renewed.

2. Duplicate or incorrect charges

If you are charged more than once for the same billing period, or charged in error, we refund the incorrect amount to your original payment method within 7 to 10 working days of a verified request. Contact [email protected] with your account email and the transaction reference.

3. Failed payments

If a payment is deducted by your bank or wallet but your subscription is not activated, contact us with the transaction reference. Confirmed failed transactions are reversed by the payment provider, typically within 7 to 10 working days.

4. Service delivery & provisioning time

Access to Techi Commerce is provisioned immediately after a successful payment — your store and admin become available within minutes. Where a request involves physical delivery of materials or documents, delivery is completed within 5 days inside Dhaka and within 10 days outside Dhaka.

5. How to reach us

Email [email protected] or use our Contact page. Please include your account email and any relevant transaction reference so we can verify the request.